If you are experience problems registering it may be because of one of the following reasons.
If after reading through this document you are still eperiencing problems please call Technical Support on 0870 909 8181.
1. Error Message 'No Program associated with this file'
2. The Line is busy, or you need to dial a prefix to get an outside line or there is no answer.
4. The port was disconnected due to hardware failure
5. My connection hangs at certain times
6. When clicking the create new account button nothing happens.
7. An Enter User name and Password box appears
1. Error Message 'No Program associated with this file'
This occurs when Dial Up Networking is corrupted. Please contact Technical Support on 0870 909 8181 to get them to run through re-installing Dial Up Networking.
2. The Line is busy or you need to dial a prefix to get an outside line or there is no answer.
If you have to dial a number to get an outside line, please follow the steps below:
Click on 'Start' α 'Settings' α 'Control Panel' α 'Modems' α select 'Dialing Properties'
In the box next to the section headed "To access an outside line, first dial # for local, and # for long distance."
Please substitute the # for the number that you need to dial in order to get an outside line.
If you receive this error message it means that your modem cant see the phone line. Please ensure that the modem is turned on and is plugged into the wall socket. You will also need to check the modem lead is connected to the right port on the back of the modem. Also try checking the connection to the wall by plugging a normal phone into it and ensuring there is a dialing tone.
4. The port was disconnected due to hardware failure
This normally caused by using the incorrect drivers for the modem. Try uninstalling and reinstalling the modem using the drivers supplied with it or contact the modem manufacturer for the latest drivers. In some cases this error message is caused by the modem having a hardware fault.
5. My connection hangs at certain times
This can be caused by using incorrect drivers for your modem. It could also be caused by the modem attempting to run too fast, therefor you need to slow the connection speed down in the modem section of the Control Panel.
6. When clicking the 'Signup to epulse now' button nothing happens.
This could be for a variety of reasons. First please ensure that your modem is turned on and connected to your PC. Next click here to try and connect to the signup server again. If this does not work click here to find out how to connect to the signup server manually.
7. An 'Enter your User name and Password' box appears when you are about to register
This is a problem that affects Windows 95A users who do not have Client for Microsoft Network installed. Simply enter anything in the username section and leave the password field blank, you should now be able to register.